Author Information

Bruce R. Matza
(Becoming a Customer Service Star)

Bruce is president of BRM Enterprises, Inc., a company specializing in customer service lectures, seminars, and consulting in client retention. He has been closely involved in customer service and human resources for two decades at Neiman Marcus and Gantos, where he held positions as a senior officer in human resources, store management, and training and development. Bruce is a graduate of the University of Florida and was an officer in the United States Air Force. Bruce is a nationally recognized speaker and workshop leader and has been a guest on NBC’s Today show.