Product Press Release for:
Knock Your Socks Off Service  

HRDQ Introduces Ron Zemke's Knock Your Socks Off Service Readiness Assessment for Employees
       
There's no mistaking that today's consumers want customer service that is faster, better, and cheaper. But, a recent article in a leading training industry publication states that customer service across the nation is getting worse, instead of better. So, how can an organization determine if their employees and managers are ready to deliver superior service? HRDQ has new training tools to help!
         
HRDQ introduces the new Employee Version of renowned customer service expert Ron Zemke's Knock Your Socks Off Service (KYSOS) Readiness Assessment Series. Intended for customer service employees, this 79-item readiness assessment focuses on your employees' perceptions of their abilities - and those of the organization - to deliver KYSOS. The Employee Version compliments HRDQ's already popular Manager Version, which is intended for customer service managers and organizational leaders. The Manager Version pinpoints key customer service developmental areas within the department and the organization, and helps customer service managers plan for improvement. Used together, there isn't a more powerful tool to diagnose your organization's readiness to deliver KYSOS!
           
The revised and comprehensive Knock Your Socks Off Readiness Assessment Series Facilitator Guide now covers both the Manager Version and the Employee Version. It includes administration guidelines, descriptions of each dimension, a complete technical section including five research studies on customer service practices measured by the assessment, sample training designs, overhead transparencies, and more.
         
A renowned service expert, Ron Zemke is president of Performance Research Associates, Inc. (PRA), senior editor of TRAINING magazine, and the best-selling author and co-author of more than a dozen books focused on improving the quality of service for business and industry, including the immensely popular, "Knock Your Socks Off" Series.

The Knock Your Socks Off Service Readiness Assessment Series is available exclusively from HRDQ. If you wish to receive more information about the instrument or any of HRDQ’s other products and services, please contact our marketing team, via e-mail at news@hrdq.com or via telephone at 800.633.4533.

Complimentary copies are available to the media upon request.

About HRDQ
 
HRDQ puts theory to work through the development of high-quality, well-researched learning instruments, hands-on games, multi-day programs, and other training re-sources for individuals, teams, and organizations. For more than 25 years, HRDQ has distributed these products through its catalog, website, and a worldwide network of distributors. HRDQ's services also include consulting, custom-developed products, and organizational analysis.
 

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