Order Today! See below.
 Be Prepared to Lead Identify your own leadership style, capitalize on its strengths, and adapt your style to changing circumstances. Length: 27 minutes DVD / #6036E1 / $89 Comes with free study guide. |
 Getting Ahead by Getting Along Understand how to work more productively with coworkers in a variety of common workplace challenges. Length: 16 minutes DVD / #6035E1 / $129 |
 Supervising for Quality Learn how to increase effectiveness by combining a task-oriented approach with relationship building techniques. Length: 26 minutes DVD / #6037E1 / $89 Comes with free study guide. |
 Be Prepared to Sell Understand how to sell a product, proposal, or idea to a group. Length: 24 minutes DVD / #6039E1 / $89 Comes with free study guide. |
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 It’s Your Call – Connecting with Customers Over the Phone Learn how to handle every type of telephone call with courtesy and professionalism. Length: 23 minutes DVD / #6040E1 / $129 |
 Breakthrough Listening Learn how to become a better communicator by becoming a better listener. Length: 20 minutes DVD / #6030E1 / $149 |
 Performance Appraisals: Getting Results Discover how to get the best from your employees and tackle poor performance. Length: 18 minutes DVD / #6031E1 / $129 Comes with free study guide. |
 Courage to Coach Retail Arm supervisors with the know-how to coach staff effectively with an approach that encourages positive outcomes. Length: 19 minutes DVD / #6033E1 / $129 [CC] Closed-Captioned |
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 Criticism: Giving and Taking Learn how to give criticism professionally – and how to take it constructively. Length: 22 minutes DVD / #6032E1 / $129 Comes with free study guide. |
 Price Negotiations Learn guiding principles, plus the specifics to make every negotiation successful. Length: 83 minutes DVD / #6034E1 / $195 Comes with free study guide. |
 The Team Approach Discover new ways to use teamwork for creating innovative business solutions. Length: 24 minutes DVD / #6038E1 / $89 Comes with free study guide. |
 Serving Customers – Helping People Explore 5 new techniques to improve customer service and create business-enhancing connections with customers. Length: 16 minutes DVD / #6041E1 / $129 |
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