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SkillBuilders:
50 Communication Skills Activities
Communication is the foundation of all
human interaction — and the basis of all training programs. From
team building and leadership to customer service and supervisory
training, communication is a fundamental skill that should be
integrated into all types of training.
Whether communication is being addressed directly or indirectly in
your training program, lay the groundwork for skill development with
SkillBuilders: 50 Communication Skills Activities. This
collection of activities addresses all 3 learning domains
(cognitive, affective, and behavioral) and involves participants
directly in the learning process through its interactive approach.
Uses for SkillBuilders: 50
Communication Skills Activities
The exercises are basic enough to include in any training program
that incorporates communication skills, including those for customer
service, sales training, and supervisory skills. A handy
applications matrix matches the activities with 8 important
communication topics. Many activities have more than one
application:
- Communication Awareness
- Delivering Your Message
- Nonverbal Communication
- Communication Conflicts
- Active Listening
- Giving and Receiving Feedback
- Written Communication
- Presentation Skills
Product Contents
- Facilitator guidelines
- Applications Matrix to pinpoint
the best activities for training needs
- Reproducible participant
materials
Activities include:
Communication Awareness:
· Get to Know Your Apple
· Packaging is Important
· Picture This
· Walk the Talk
· Role Models
· Rotating Trio Exchange
Delivering Your Message:
· Assessing Your Speech Habits
· It’s How you Say It
· Avoiding Killer Phrases
· What Do You Mean?
· Paper-Tearing Exercise
· Jumbled Messages
· Drawing Conclusions
Nonverbal Communication:
· At Arm’s Length
· Reading People
· Mixed Messages
· Body Language
· Active Observation
Communication Conflicts:
· Dealing with Conflicts
· Distinguishing Behaviors
· Preventing Conflict
· Dealing with Difficult People
· Applying Assertive Behavior
· Expressing Different Viewpoints
Active Listening:
· How Well Do You Listen?
· What Do You Know about Active Listening?
· Rotating Trio Role Play
· Listening for Key Points
· Listening Types Card Match
· Poor Listener on Trial
· The Art of Asking Questions
Giving and Receiving Feedback:
· The Power of Feedback
· Applying the Feedback Model
· Describing Behavior
· Using “I” Statements
· Feedback Criteria
· Receiving Negative Feedback
Written Communication:
· Creating Sentence Variety
· Eliminating Hackneyed Expressions
· Writing Effective Memos
· Writing Directions
· Writing Customer-Focused Letters
· Writing a Request Proposal
Presentation Skills:
· Assessing Your Presentation Style
· Overcoming Stage Fright
· Assessing Your Audience
· Getting Your Audience’s Attention
· Dealing with Semantics
· Dealing with Difficult Audience Members
· Thinking on Your Feet
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