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 Conflict
Strategies Inventory
Second Edition Some
people thrive on conflict; others shrink away from it. But no matter
how we react, it’s important that we understand our conflict-related
behavior — and learn to manage it more successfully.
The Conflict Strategies Inventory Second Edition gives participants valuable
new insights into the strategies they use in conflict situations.
Presented with 10 short cases of typical, work-related conflict,
respondents choose the actions they are most likely to take —
actions that are indicative of 5 basic conflict strategies:
- Avoiding
- Smoothing
- Competing
- Compromising
- Integrating
Learning Outcomes
- Identify one’s own
preferred strategies for dealing with conflict
- Understand strengths
and weaknesses in dealing with conflict
- Learn how to deal with
conflict effectively
Theory
The Conflict Strategies Inventory Second Edition combines the works of
Robert Blake and Jane Mouton, M. Afzalur Rahim, and many other
respected researchers in the area of conflict management. It is
based on 5 conflict strategies that are adapted from the conflict
styles originally named by Mouton and Blake.
5 Conflict Strategies
- Avoiding:
Staying away from or withdrawing from a conflict.
- Smoothing:
Giving in to the other party and ignoring one’s own
goals.
- Competing:
Forcing an issue to one’s own way.
- Compromising:
Giving in on one need in order to get another satisfied.
- Integrating:
Focusing on one mutually satisfying outcome.
These strategies can be described in
terms of two stages of a conflict encounter: Stage 1: Non-Compatible
Goals and Stage 2: Outcomes.
How It Works
Individuals respond to 10 conflict-oriented work situations
presented in the inventory. For each situation, individuals choose 3
out of 5 strategies and rank them in order of most likely reaction
to third most likely reaction, using a pressure-sensitive form. The
Participant Guide provides further insight with interpretive
data and questions for discussion. Ultimately, the CSI results allow
individuals to view their preferred strategies and help them to
consider modifying conflict strategies where appropriate.
Uses for Conflict Strategies Inventory
This instrument is designed for people who have had or currently
have problems dealing with conflict in the workplace. The CSI is
particularly useful in management development and team-building
activities prior to the introduction of specific conflict management
skills.
Other uses for the CSI:
- Develop new approaches
or solutions
- Bring long-standing
problems out into the open
- Clarify thoughts and
feelings
- Stimulate interest and
creativity
- Stretch personal
capabilities
What to Order/Product Contents
Order 1 Facilitator Guide per facilitator and 1
Participant Guide per participant.
Facilitator Guide includes:
- Administrative
guidelines
- Theoretical background
- Optional 2-hour
workshop with step-by-step instructions
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NEW!
- Normative and validity
data
- NEW!
- Experiential learning
methodology
- NEW!
- Description of the 5
Conflict Strategies
- Pros and cons of each
strategy
- Suggestions for
complementary training materials
- Alternative training
design
- Blank training outline
-
NEW!
- 4 supplemental
activities
- NEW!
- CD-ROM containing
Microsoft® PowerPoint® presentation and reproducible
masters including a Certificate of Achievement, Training
Evaluation, overhead transparency masters, worksheets,
and role cards
- NEW!
- Sample copy of
Participant Guide
- NEW!
- Convenient binder
format
- NEW!
Participant Guide includes:
- 10-item inventory
- Pressure-sensitive
response form
- Description of the 5
Conflict Strategies
- Interpretive guide with
recommended uses for each of the 5 strategies
- Descriptions of the
behavioral cues that signal each approach
- Discussion
questions/action planning
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