It's clear — recurring change is the norm in organizational life today. Still, most of us have difficulty dealing with it. Experts in the field of change management, Drs. Jaffe and Scott describe change as a natural progression through 4 phases. To successfully master change, individuals must pass through all 4 phases: Denial, Resistance, Exploration, and Commitment. Mastering the Change Curve uncovers individual reactions to change and provides an understanding of how behavior affects success.

 
Learning Outcomes

• Pinpoint one’s current stage in the change process
• Understand the 4 phases of change
• Identify productive and nonproductive change behaviors
• Develop a strategy for mastering change

 
Theory

Drs. Jaffe and Scott are experts in the field of change management. The authors describe change as natural progression through a series of four phases: Denial, Resistance, Exploration, and Commitment. To successfully deal with change, employees must pass through all 4 phases.

The Change Curve Model is based on the following principles of change:

• Change is an ongoing process rather than an event.
• There is a progressive sequence of change behaviors that needs to be experienced and mastered to be effective in handling change.
• Seemingly negative behaviors such as denial, apprehension, anger, and resistance, are normal and adaptive elements in the change process.
• There are specific strategies available to increase change mastery.
• The progression through the phases of change represents an opportunity for growth and responsible risk taking.

More detailed information about the theory used in Mastering the Change Curve is included in the Facilitator Guide.


How it Works

Mastering the Change Curve is available in both e-Assessment and paper-based formats.  Both versions can be self-administered and self-scored.  Individuals are asked to respond to 24 statements.  Results reveal which of the 4 Change Curve phases they are in. Response time takes approximately 5-10 minutes.  Scoring of the paper version can be completed in 5-10 minutes; scoring of the e-Assessment version is automatic. 

Both the paper-based and e-Assessment versions include descriptions of each change phase, as well as tips and action planning questions that help individuals move through the phases of change.
The e-Assessment version provides a personalized, full-color report (view sample).


Uses for Mastering the Change Curve

Mastering the Change Curve is appropriate for individuals at any organizational level who are experiencing continuous change. The most appropriate target audience consists of individuals who are subject to change they did not initiate themselves.

Additional uses include:

• As a method of monitoring change when signs of resistance or difficulty have surfaced
• As a measurement to monitor and track progress through a change
• To help individuals understand their responses to change and plan ways to move through phases with which they may be having difficulty
• As a basis of discussion for groups, teams, business units, or an entire organization in the midst of a change initiative
• As part of a workshop on change
• As part of a team-building session
• In a management retreat
• As part of a planning session on change
  

 
What to Order

e-Assessment Version:
The e-Assessment version of Mastering the Change Curve is available through HRDQ Online, which uses a points-based banking system.  Banked points may be used for any HRDQ e-Assessment, and they never expire.  The more points you purchase, the more you save! Call our Product Consultant Team at 800-633-4533 to set up an online account and purchase points.

In addition to purchasing points for the online participant report, it is necessary to purchase one Facilitator Guide per trainer. 

e-Assessment participant report contents:

• 24-item assessment
• Personalized, full-color report
• Interpretive information
• Color chart indicating one’s change phase
• Moving Through the Phases of Change (tips and action planning questions)
• Review chart

 
Paper-based Version:
Order one Participant Guide per person.  In addition, you will need to purchase one Facilitator Guide for each trainer.

Paper-based Participant Guide contents:

• 24-item assessment with pressure-sensitive scoring
• Interpretive information
• Chart indicating one’s change phase
• Moving Through the Phases of Change (tips and action planning questions)
• Review chart

Facilitator Guide contents:

• Administrative guidelines
• Background information on how change affects people 
• The 4 Phases of Change
• Technical development
• HRDQ Experiential Learning Model™
• Workshop design
• Preparation checklist
• Frequently asked questions
• 3 optional activities
• Alternative training design 
• Sample copy of Participant Guide
• Microsoft® PowerPoint® presentation
• Reproducible masters including acertificate of achievement, training evaluation, and overhead transparency masters

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