Problem Solved!
With the wide range of problems you
face at work, it’s the small, everyday problems - the ones that need
quick but effective solutions - that really take a chunk out of your
day. So how do you solve these problems and still leave time for the
more complex issues at hand?
Problem Solved! is a 25-item assessment providing participants with
an easy-to-use, 5-step problem-solving process. By using this
process, individuals can identify and monitor their skill level at
each step.
Learning Outcomes
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Learn an effective way to solve
everyday problems
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Identify strengths and weaknesses at
each step of the process
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Create action plans for improvement
Theory
Problem Solved! is based on a process of 5 steps (The Problem
Solved! Process). The instrument takes the perspective that a
systematic method of problem solving followed and practiced on a
regular basis yields rapid and efficient problem solving (Hesselberth,
1994). Drawing on the work of Sternberg (1986) and Klubnik &
Greenwood (1994), the Problem Solved! Process is based on the most
common and most sensible steps.
How It Works
With a recent problem in mind, participants respond to 25
behavior-related statements, indicating the extent to which they
practiced the behavior. By scoring and charting results, they create
a visual depiction of their comfort level with each of the 5
problem-solving steps. Participants learn about the 5-step Problem
Solved! Process, discuss everyday problem solving, apply the Problem
Solved! Process to a current problem, and make action plans.
Uses for Problem Solved!
Problem Solved! is best used with participants who require a quick
problem-solving method. Other instruments (e.g., the Force Field
Problem Solving Model) can be used for working with in-depth
problems. Effective when used as a stand-alone tool as well as part
of a larger program, the Problem Solved! is particularly helpful for
individuals or groups who:
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Face repeated short-term problems
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Must engage in problem solving daily or
weekly
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Need to solve problems within a short
period of time (e.g., one hour)
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Need a standard method for problem
solving that can be applied universally
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Tend to spend too long solving everyday
problems
What to Order/Product Contents
Order one Facilitator Guide per trainer and one Participant Guide
per participant.
Facilitator Guide includes:
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Administrative guidelines
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Theoretical background
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Training design
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Detailed descriptions of the 5
problem-solving steps
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Tips for problem solving
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Case study
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Overhead transparency and participant
handout masters
Participant Guide
includes:
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25-item assessment
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Pressure-sensitive response form
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Detailed descriptions of the 5
problem-solving steps
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Tips for problem solving
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Chart to record assessment results
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Reflection questions
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Action planning
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