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Learning to Listen
Learning to Listen contains 30 statements about listening
behavior during one-on-one conversations. Using the response key,
participants decide how often they practice the behavior described in
each statement. Below are sample statements taken from the Participant
Guide:
Response Key
| AA |
= |
Almost Always |
| MT |
= |
Most of the Time |
| ST |
= |
Some of the Time |
| OC |
= |
Occasionally |
| AN |
= |
Almost Never |
Sample Items
Sample item relating to Staying Focused:
I remain focused on what the other person is saying even when I am not
that interested in his or her subject matter.
Sample item relating to Capturing the Message:
I watch for nonverbal cues (such as tone of voice, facial
expressions, and body language) that contradict the other person’s
verbal message.
Sample item relating to Helping the Speaker:
If the other person loses his or her train of thought, I offer
assistance by restating the point.
Excerpted from Learning To Listen
©1998, 2004 Organization Design and Development, Inc. |
