Sample Items From This Product

Becoming a Customer Service Star

Becoming a Customer Service Star evaluates the participant’s personal values towards customer service. Using a response key, participants respond to 25 statements that assess their behavior in their current job. Below are 5 sample statements taken from the participant booklet:

Response Key

C	=	Completely True
M	=	Mostly True
S	=	Somewhat True
L	=	A Little True
N	=	Not True

Sample Items

Sample item relating to “Feel Positive toward Customers”:
I do not mind being interrupted to talk to customers.

Sample item relating to “Encourage Customer Feedback”:
I invite customers to fill out comment cards or share their thoughts.

Sample item relating to “Respond to Customer Problems”:
I rectify problems by asking customers what will satisfy them.

Sample item relating to “Develop Repeat Relationships”:
Customers ask for me personally to take care of them.

Sample item relating to “Seek to Exceed Customer Expectations”:
Customers tell me I do more to resolve problems than they expect.