Your group works well together and has
a reputation for effective problem solving. As their leader, you have
given them a particularly challenging problem to work on. To stimulate
their creativity, you have offered an incentive (a half-day off) for a
unique solution. Unfortunately, the group does not believe that you’ll
receive upper management approval on the incentive.
You would:
A. Ignore the group’s doubt.
B. Invite a discussion of how the group will implement the solution.
C. Show the group a new, creative problem-solving procedure.
D. Continue to “talk up” the incentive.
Your group members have a history of not getting along with each other.
After some discussion amongst themselves, they have decided that it’s
important to resolve the situation and improve their day-to-day working
relationships. The group has come up with several ideas but is unsure of
which one would be most effective. Because they believe that your
connections in the organization may influence the future of their
individual careers, they have come to you for a solution.
You would:
A. Give a short speech, emphasizing the
value of teamwork.
B. Hold a meeting and ask the group to clarify the problem, suggest
possible solutions,
and jointly develop an action plan.
C. Compliment the group members on their interest in improving their
relationships.
D. Tell them that almost any solution will work if they are serious
about improving.
