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Supervisory Skills Questionnaire
Third Edition
The best employees don’t always make
the best supervisors. At least, not without the proper training. New
supervisors can be overwhelmed by the often-conflicting demands of
customers, management, and their coworkers-turned-employees.
The
Supervisory Skills Questionnaire is a comprehensive and
practical assessment tool that helps supervisors to focus on the 5
most critical skills for effective supervision: Guiding the Work,
Organizing the Work, Developing Your Staff, Managing Performance,
and Managing Relations.
 Learning Outcomes
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Improve proficiency in 5 key skill
areas
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Identify skill strengths and weaknesses
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Learn which actions every supervisor
should avoid
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Understand the keys to effective
planning, prioritizing, and delegating
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Build productive relationships with
other work groups
Theory
The research on effective supervision identifies numerous skills
that a supervisor should possess. The Supervisory Skills
Questionnaire, developed by HRDQ’s Research and Development
Team, organizes these skills into 5 categories:
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Guiding the Work: Taking the direction
of the organization and translating it into actionable plans for
the work group.
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Organizing the Work: Assigning people,
equipment, and tasks to meet work goals.
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Developing Your Staff: Actively working
to increase the skill level of each employee being supervised.
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Managing Performance: Removing the
obstacles to better performance so employees can meet their own
and the organization’s objectives.
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Managing Relations: Developing and
maintaining good relationships with other groups so that the
supervisor’s employees and the organization meet their goals.
The ability to balance the goals of the
organization with the needs of the work group is the common thread
that runs through all of the skill dimensions.
How It Works
Supervisors respond to 30 everyday situations, choosing one of 3
possible response actions. Their responses reveal a score in 5 each
of the supervisory-skill areas, as well as an overall supervisory
score. Extensive interpretive information, optional peer feedback,
and action planning provide further guidance, helping supervisors
learn how to plan, delegate, and create more productive
relationships with their work groups.
To maximize the learning, the Facilitator Guide provides a complete
2.5-hour workshop as well as optional activities, including one that
examines feedback from those one supervises.
 Uses for the Supervisory Skills Questionnaire
Perfect for both individual and group supervisory training, the
Supervisory Skills Questionnaire can be particularly helpful in
surfacing issues within existing situations. Some appropriate uses
of the SSQ include:
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To prepare new supervisors for their
changing roles and responsibilities
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To gauge an individual’s degree of
readiness for a supervisory position
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A centerpiece of a comprehensive
supervisory training program
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A refresher course for more experienced
supervisors
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A mentoring tool for experienced
supervisors to discuss situations with new supervisors
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A discussion starter in any supervisory
training
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A post-training assessment tool
What to Order/Product Contents
Updated for 2006, the new edition of the Supervisory Skills
Questionnaire is now available! Along with new graphic design
and formatting, several improvements have been made, including the
addition of a peer feedback component. See below for the new
features and enhancements.
Order one Facilitator Guide per trainer, one Participant
Guide per participant, and 3 Feedback Forms per
participant.
Facilitator Guide includes:
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Administrative guidelines
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Theoretical background
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Rationale
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Reliability and validity
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Normative data
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Experiential Learning Methodology
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Descriptions of the 5 supervisory skill
areas
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Complete 2.5 hour workshop design
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5 optional activities
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Alternative training designs
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Blank training outline
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Optional activities
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FAQ
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Sample copy of Participant Guide And
Feedback Form
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CD-ROM containing customizable Microsoft®
PowerPoint® presentation and reproducible masters, including a
Certificate of Achievement, Training Evaluation, and overhead
transparency masters
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Binder format
Participant Guide includes:
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30-item questionnaire
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Pressure-sensitive response form
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Chart for visualizing results
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Normative Data
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Interpretive information
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Descriptions of the 5 supervisory skill
areas
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Dos and Don’ts for applying each skill
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Guide with specific key actions to
improve each skill and action planning questions
Feedback Form includes:
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30-item questionnaire
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Pressure-sensitive response form
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