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Team Conflict
Strategies Inventory Don't let unresolved issues drain the productivity from your teams!
The TCSI provides an ideal opportunity for teams to work through
issues and learn how to handle future conflicts more productively.
Teams have preferred ways of handling conflict. Some teams avoid conflict at all costs, while others find that the battle gives them energy and motivation. Start your teams on a discussion of how they choose to handle conflict - and what impact their behavior is having on the success of their team - with the Team Conflict Strategies Inventory
(TCSI).
The TCSI presents
teams with 5 typical conflict scenarios. Administered in two phases,
team members are first asked to predict individually how their team
would handle each situation by ranking strategy alternatives. Then,
the team as a whole comes together to try to reach consensus on the
items. This approach allows individual team members to share their
perceptions and come to conclusions about common strategies employed
by the team.
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"Sometimes
team disagreements can become serious conflicts, threatening
the productivity or even the life of the group. But if a team
can use effective strategies for handling conflict, conflict
may afford new learning and eventually deeper, more productive
relationships." |
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Rollin
Glaser, EdD
Author and HRDQ Chairman |
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Teams will:
- Identify their
preferred strategy for handling conflict.
- Gain an
understanding of 5 different conflict strategies.
- Learn the
appropriate use of each strategy.
- Develop
procedures for managing disagreements.
The Participant
Booklet includes pressure-sensitive scoring, descriptions of the five
team conflict strategies, interpretation, and action planning. In
addition to administrative guidelines and theoretical background, the
detailed Facilitator Guide features a sample training design, a
training activity with reproducible participant handouts, and overhead
transparencies.
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