Online Shopping FAQ's

Regardless of what your buying, shopping online should be a quick and painless experience. You're also concerned about security, confidentiality, and purchasing flexibility. HRDQ Online is aware of your needs and has made provisions to ensure your shopping experience is trouble-free. Unfortunately, all e-commerce sites are not created equal and knowing a little bit about each site goes a long way to ease any frustrations you may have.
  
We've put together a list of Frequently Asked Questions, to help you understand our site and hopefully make your visit with us a satisfying one! We'll update this list occasionally to reflect the feedback of our users.

Q. How do I return something?
  
A. If you are not entirely satisfied with your order, you may return it within 30 days (in resaleable condition) for a credit or refund, less shipping and handling charges. Please ship returns prepaid by FedEx, UPS, or other traceable means. The back of the packing slip shipped with your order provides further details and a mailing label for returns. If you need further assistance please call our customer service department at 1-800-633-4533.

Q. I know what I want. Why do I have to "hunt" for the pricing?
  
A. You don't! Every HRDQ product page now has the pricing and "Add To Cart" buttons at the bottom of the page. Simply enter the quantities of HRDQ products you need and buy it instantly!

Q. What about sample items? Are those available online?
 
A. Yes. Selected products have viewable sample items available. Look for the "View Sample Items" button in the upper-right corner of the product page.

Q. I ordered and received a confirmation number at checkout, and I'm sure I included my valid e-mail address, but I have not received an e-mailed order acknowledgement yet, how come?
 
A. Well, it may seem strange in the new internet economy, but HRDQ has elected NOT to use automated responses, preferring instead to have your order reviewed by real, live human beings. We pride ourselves on the highest level of customer service, and we don't know how to provide that without personal attention. Orders you place during our normal business hours are acknowledged as soon as possible. Orders placed after that time are acknowledged the following business day. When your acknowledgment arrives you can be sure we have double-checked your order and it will arrive on-time, and as expected.

Q. What if I need the product overnight?
 
A. If you need your materials shipped overnight, or for Saturday delivery, you must place your order via phone before 4:00pm EST. HRDQ Online cannot be responsible for the timeliness of rush shipments ordered via the web. Our customer service team is ready to help - call 1-800-633-4533 to place your order.

Q. Why is my online confirmation number different from my order number?
 
A. This is due to the internal process we must maintain to properly track your order through the system. Once an order number is assigned you may use it for all future references to that purchase.