HRDQ.COM Online Shopping Policies

HRDQ’s policies regarding online orders differ slightly from orders placed by telephone or facsimile. Please read the following information before ordering.

• For information about our standard delivery policy - click here.
    
• For information regarding rush orders - click here.
     
• For information regarding international shipments - click here.
    
• For information regarding payment terms - click here.
     
• Our customer service team is available Monday thru Friday, 9:00am to 5:00pm (EST) to answer questions or take your order. You may contact us via phone, fax, or mail.
     
• HRDQ.COM accepts prepaid credit card orders and on-account orders only. See our Payment Terms for details.
     
• Orders cannot be shipped to a post office box, be sure to include a valid shipping address.
     
• If this your first time ordering online with HRDQ and you need some more help, please take a moment to read the HRDQ.COM Online Shopper's Guide.
     

Our Guarantee

We guarantee the quality and effectiveness of our products. If you are not entirely satisfied with your order, you may return it within 30 days (in resaleable condition) for a credit or refund, less shipping and handling charges. Please ship returns prepaid by FedEx or other traceable means. The back of the packing slip shipped with your order provides further details and a mailing label for returns.

Delivery

HRDQ.COM orders require 24 hours for processing. Orders placed today will be shipped by the following business day by the method of shipment you specify. All shipments are FOB King of Prussia, Pennsylvania, USA and are subject to availability at our warehouse. Our Customer Service department will contact you if items you ordered are not available for immediate shipment. Please note: Items ordered together are not always shipped together.
  
Our online ordering system offers FedEx Ground service as our standard method of domestic shipment. FedEx Overnight, 2-day, and 3-Day air service is available for extra charge. None of these shipping methods precludes the 24 hour processing time needed for all online orders.

Rush Delivery

If you phone our customer service department before 4:00pm EST, we will ship your order via the rush service of your choosing that same day. Rush orders can be shipped for 3-day, 2-day, overnight, or Saturday delivery. All rush services are based upon shipping weight and destination, and shipping costs will be calculated at the time you place your order. Our customer service team is ready to help - call 1-800-633-4533 (U.S. Only) to place your order.

Note: OVERNIGHT DELIVERY CANNOT BE GUARANTEED ON WEB ORDERS. HRDQ.COM will make every effort to fulfill your order as quickly as possible. However, if you need your materials shipped overnight, or the timeliness of delivery is critical, we strongly suggest you call our customer service for personal assistance to expedite your shipment.
 
For your protection, ALL FedEx air shipments require a signature upon delivery. Packages will NOT be left without a signature.

Unforeseeable Delays

The Internet is a global network that is not maintained by any one entity. It is possible to experience outages and delays on the Internet beyond the control or knowledge of HRDQ. HRDQ will strive to inform customers of possible delays, however we cannot offer any guarantees nor accept any liabilities or consequences caused by these circumstances. Customers may wish to transmit time-critical messages by telephone or facsimile.

Payment Terms

Credit Card Orders
HRDQ accepts prepaid credit card orders and on-account orders only. MasterCard, Visa, American Express, Discover, and Diners Club are accepted. Your credit card will not be charged until materials are shipped.

On-Account Orders
On-account orders are subject to credit approval. Please supply both a phone number and an email address so that we may contact you if we have questions about your order. Our payment terms are net 30 days from date of invoice. Invoices will be issued when materials are shipped. Invoices open beyond 30 days are subject to a 1.5% finance charge and/or reasonable collection fees. HRDQ retains the right to withhold new shipments when accounts remain overdue. Billing questions? Please contact our Customer Service team at 800-633-4533.

State Sales Tax
HRDQ is required to collect state sales tax for all shipments to Pennsylvania (6%).

Taxpayer ID#
HRDQ's Taxpayer ID number is 23-2039609.

IRS W-9 Form (Request for Taxpayer's ID)
Download a copy of the W-9 form, if required, by clicking this link: http://www.hrdq.com/W9/

Pricing Policy

Prices in our current print catalog supersede those from previous catalogs and are subject to change without notice. Special pricing and promotions may be offered on HRDQ.COM and, where applicable, will take precedence over those published in our print catalog.

Discounts & Coupons

Occasionally, HRDQ will have discounts, coupons, or special offers. In all cases these promotions will carry specific instructions regarding their validation and redemption and are subject to change without notice.

International Orders

HRDQ.COM will accept online orders from our international customers, however the following policies apply to any international order received via our website:

• All pricing is based on U.S. funds only.
• Your international online order may not display your correct shipping charges regardless of the method of shipping you select. These charges will be calculated and you will be informed of your final invoice amount PRIOR to shipment.
• Free shipping or discounted shipping promotions are not applicable for international orders.
• All international orders must be paid by credit card.
• Additional taxes, tariffs, or shipping/handling expenses are the responsibility of the customer.
• If you would prefer for us to supply some personal assistance in placing your order our customer service team is ready to help, call 1-610-279-2002.

Special Note for our International Customers:
 
HRDQ provides international distribution in several countries and locales. Orders from these territories may be filled by our HRDQ Reseller Network. Please contact your local HRDQ Reseller directly with questions about price and availability.
  
Click here for a listing of our HRDQ Reseller Network members.

Copyright Policy

All publications of HRDQ and its associated authors are copyrighted. Their reproduction, in whole or in part, by any process, is a violation of copyright law unless prior written authorization has been obtained from the publisher. This policy applies, but is not limited, to any learning instrument or section thereof, as well as answer sheets, scoring devices, profiles, report forms, tables, charts, norms or other quoted material found in instruments, manuals, brochures, or books. Please respect the rights of our authors to compensation for their intellectual property.
 
For questions regarding copyrights and permissions please contact:
  
HRDQ Permissions Department
2002 Renaissance Blvd #100
King of Prussia, PA 19406-2756
Email: permissions@hrdq.com

Software Policy

HRDQ provides limited assistance with software purchases. For example, HRDQ can assist you with how to incorporate our Microsoft PowerPoint slide presentations within a facilitation program. We can not, however, provide help with questions regarding how to use Microsoft’s PowerPoint program itself. Questions about the use of computer products provided by other manufacturers, such as Microsoft, should be directed to the software provider.

A Word About Security

We are often asked "How do I know if the HRDQ.COM servers are secure?"  Aside from our pledge of providing you with secure sales transactions, we also provide a security certificate through Thawte.

Secure server status is not always readily apparent to the user. To facilitate access by customers who have restrictions on accessing secure servers, HRDQ.COM incorporates a mix of open and secure content.  The financial information side of our site is hosted on a secure e-commerce server incorporating the latest data encryption technologies.  As you enter your credit card or billing information, you can be sure that your data is secure.

How can you be sure?  Your browser may display a small "lock" icon when you are navigating a secure server. Others prompt you when you are switching from open to secure content. Some may even display warning messages regarding the security of the site. One sure method of detecting a secure server page is to monitor the URL (Uniform Resource Locator) of that page. Secure pages always begin with the "https:/" identifier rather than the more common "http:/". Most popular browsers let you view the URL of any particular page. Microsoft Internet Explorer for example, allows you to right click within the secure page frame and choose "Properties", while Netscape provides the same functionality using "View", "Page Info".

When you shop at HRDQ.COM, informational pages are not secure. However the final pages in the "checkout" area are hosted on a secure server. During "checkout" the "https:/" URL identifier can be verified, letting you know you've entered the secure area of our site and can finalize your order with confidence.
     

Privacy Statement

The information we collect online is used to improve the content of our site, notify consumers about updates to our site, and by us to contact consumers for marketing purposes. We do not sell, rent, or supply internet statistics on customers to any third party.

If you supply us with your email address, you may receive periodic e-mailings from HRDQ with information on our products, services, or upcoming events. Any e-mailing sent by HRDQ will always include an "unsubscribe" feature to have your name removed from our e-mailing list.

If you supply us with your postal address, you may receive printed mailings unless you have requested that we not do so. If at any time you no longer wish to receive our print catalog, please let us know by sending e-mail to custserv@hrdq.com telling us that you would like to be removed from our print catalog mailing list.

We do occasionally provide customer information to reputable companies offering products and services with high relevance to our customers. If at any time you no longer wish to receive this type of information, please let us know by sending e-mail to custserv@hrdq.com telling us that you would like to be removed from our rental list.

If you supply us with your telephone number or fax number, you may receive telephone contact from us with information regarding orders you have placed on-line or your on-line user account. We will only contact you by phone on an as-needed basis. Your phone number will not be used for solicitations.
   

Cookie Policy

HRDQ.COM utilizes cookies in order to provide a better shopping experience. We do not collect personal information without your knowledge and permission, nor do we resell or distribute any site visitor data, including information that may be collected as a natural by-product of your visit. 

A cookie is a small piece of information that is sent to your browser when you access a Web site. There are two kinds of cookies. A session cookie is a line of text that is stored temporarily in your computer's RAM. Because a session cookie is never written to a drive, it is destroyed as soon as you close your browser. A persistent cookie is a more permanent line of text that gets saved by your browser to a file on your hard drive. The HRDQ shopping cart system incorporates session cookies to allow our cart to "remember" what you've purchased as you browse. 

Cookies can be enabled or disabled by users. To do so in Microsoft Internet Explorer 4.x go to the Internet Options menu. In Netscape 4.x go to the Options/Advanced area. Many users choose to enable cookies but shut off the prompt that tells them when a cookie is being activated on their browser. In other words, the cookies work in the background without any disruption in service. In Internet Explorer 4.x, shut off the warnings by going to "View/Options/Advanced" and making sure the box next to "Warn before accepting cookies" is blank. In Netscape version 4.x, go to "Edit/Preferences/Advanced" and a) check the box that reads "Accept All Cookies"; b) make sure the box that says "Warn Me Before Accepting a Cookie" is blank.
 
If you recently upgraded to Microsoft Internet Explorer 6.x and are having difficulty with our shopping cart click here.